PANGIN, 11 Jul: A six-day short-term course in basic hospitality and homestay management, organised by the Industrial Training Institute (ITI)here in Siang district, concluded on Saturday.
During the training, the participants received theoretical and practical training in key aspects of hospitality management, including homestay operations, housekeeping, guest relations, menu planning and pricing, food and beverage service, grooming and personal hygiene, safety and disaster preparedness, first aid, sustainable tourism, community-based tourism and digital marketing.
Practical sessions included professional bed-making, table setting, service etiquette, tray service, hospitality role-plays, guest interaction, and hands-on demonstrations on the use of fire extinguishers and emergency response procedures.
The programme emphasised on experiential learning, enabling the participants to develop confidence and practical competence in delivering quality hospitality services while understanding the importance of professionalism, cleanliness, safety and customer satisfaction.
The batch comprised 25 trainees from Siang, West Siang and East Siang districts.
Through such initiatives, the Skill Development & Entrepreneurship Department aims to strengthen local capacities, improve service standards, generate sustainable livelihood opportunities and contribute to the growth of the tourism and hospitality ecosystem across the state. (DIPRO)
